Privacy Policy

LQRLAB (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you interact with LQRLAB or make a purchase, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing and delivery addresses

Payment Information

• Credit or debit card details

• FPX banking information

• eWallet details or other supported payment methods

Note: All payment transactions are processed securely via trusted third-party payment gateways. LQRLAB does not store your full payment details.

Order & Usage Information

• Products purchased

• Order history and delivery instructions

• Communications with customer support

• Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your personal data to:

• Process, confirm, and deliver your orders

• Provide customer support and order assistance

• Verify age to comply with Malaysian liquor regulations

• Send order confirmations, updates, and service notifications

• Share promotions, discounts, or new product updates (only if you opt-in)

• Improve website performance, security, and user experience

• Detect and prevent fraud or unauthorized activities

Sharing of Information

We do not sell or trade your personal data.

We may share your information only with:

Payment Service Providers

To process secure and encrypted transactions.

Delivery & Logistics Partners

To ensure accurate and timely delivery across West Malaysia.

Legal & Regulatory Authorities

When required by Malaysian law, regulations, or lawful requests.

All third parties are required to handle your data responsibly and securely.

Data Security

LQRLAB implements strict technical and organizational safeguards to protect your data from unauthorized access, misuse, loss, or alteration.

• Secure servers and encrypted connections

• Trusted third-party payment processors

• Limited internal access to personal data

While no system is 100% secure, we continuously improve our security measures to protect your information.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website speed and functionality

• Analyze traffic and usage patterns

• Personalize content, offers, and recommendations

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

Age Restriction

LQRLAB strictly sells alcoholic beverages to individuals aged 21 years and above, in accordance with Malaysian law.

By accessing our website or placing an order, you confirm that:

• You are at least 21 years old

• You are legally permitted to purchase and consume alcohol in Malaysia

We reserve the right to refuse service if age verification cannot be reasonably satisfied.

Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Withdraw consent for marketing communications

• Request deletion of your data, subject to legal and business requirements

To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

WhatsApp: Joyce (+60)16-956 2840
Email: support@lqrlab.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, or legal obligations.

Any updates will be published on this page with a revised effective date. Continued use of our website after updates constitutes acceptance of the revised policy.